Customer Care Conference 2018
COVER magazine is thrilled to announce the launch of our brand new event for 2018: the Customer Care Conference.
We shall shine the spotlight on the customer experience in the health and protection markets and discuss the popular, if untrue, belief that insurers don't pay out.
In order to survive in the long term and achieve growth firms are moving away from traditional business practices of price competition and policy focus, to investing in the customer experience both differentiating themselves as providers and to secure the elusive policy renewal.
However, this is no mean feat and requires much time and care from investing in multiple technology platforms to engage customers, tapping into big data to create a more customer centric approach, improving the infamous claims process to build greater levels of industry transparency and trust.
It is clear that developing the customer experience is not a one off process and is a journey for both provider and customer.
This event will examine the steps insurers have to take to advance customer care among both consumers and advisers, examining: cultural, operational and market challenges.