1. Best Added Value Service (Third Party)

An added value service is a service that provides support to policyholders at no extra cost via their insurance policy. Typical examples of added value services might include a virtual GP on a private medical insurance policy, professional nurse services or health practitioners offering second medical opinions. Firms offering employee assistance programme (EAP) as part of an employee benefits schemes could also qualify.

In your entry you may want to think about:

• Can your service demonstrate real impact and measurable outcomes for policyholders?
• Evidence of specialist knowledge and the expertise of trained medical staff
• Does your service have a real USP compared with other services out there?

 

2. Best Added Value (Provider)

Many life, protection and health insurers add value to customers by offering extra support in the lead up to, during and after a claim. These could be services such as bereavement counselling for family members around a life insurance pay-out, care support around a cancer diagnosis or return-to-work rehabilitation for income protection. Others providers offer reward benefits, incentives and technology services such as smart phone apps and wellbeing hubs to employees. Which provider of insurance policies offers the most innovative, diverse and well-rounded range of value-added services to policyholders?

In your entry you may want to think about:

• Your overall value-added product offering(s) to policyholders as a provider.
• New value added service additions and benefit launches over the past 12 months (June 2018 - May 2019).
• How is your approach different to other providers and why it this support so important to policyholders.



3. Best Cashplan

This award seeks to reward the best company providing cash-plans to a corporate and/or individual customer base.

In your entry you may want to think about:

• Have you developed your benefits, products and services over the past 12 months (June 2017 to May 2019)?
• To what extent has your industry presence helped to grow the overall cashplan market?
• Impact on intermediaries and customers - how have you helped them achieve their desired health and wellbeing strategies?



4. Best Technology Provider

This is open to companies such software providers or quotation portals. Those that have contributed to industry innovation in a bid to help close the protection gap.

In your entry you might want to think about:

• How your service is helping insurers and advisers in terms of efficiency.
• Your USP compared to similar services in the market.
• Developments to your technology and relationships in the industry over the past 12 months (from June 2018 - May 2019).



5. Best Promotion of Protection

This award seeks to recognise the company that is doing its upmost to promote protection more widely - both to more intermediaries and to the general public.

Examples of promotions we can consider in this context include effective industry campaigns, widespread adviser training, social media buzz or anything else that has increased positive interest in our industry and the products within it. This is open to any insurer that has launched a campaign to promote protection within the past 12 months (from June 2018 - May 2019).

In your entry you may want to think about:

• Why did you launch your particular campaign?
• Can you share figures that demonstrate value such as analytics?
• The impact of your campaign - what did it achieve?

 


6. Best Group Critical Illness

This award seeks to reward the best insurer providing a group critical illness scheme to the employees of UK employers.

In your entry you may want to think about:

• Have you developed your benefits, products and services over the past 12 months?
• Service and speed of pay-out at point of claim
• Benefits and support for employees
• Claims statistics
• Impact on employer, employees and intermediaries



7. Best Group Income Protection

This award seeks to reward the best insurer providing a group income protection scheme to the employees of UK employers.

In your entry you may want to think about:

• Have you developed your benefits, products and services over the past 12 months?
• Service and speed of pay-out at point of claim
• Benefits and support for employees e.g. effectiveness rehabilitation/return to work services
• Claims statistics
• Impact on employer, employees and intermediaries



8. Best Group Private Medical Insurance

This award seeks to reward the best insurer providing a group private medical insurance scheme to the employees of UK employers.

In your entry you may want to think about:

• Have you developed your benefits, products and services over the past 12 months?
• Benefits for an employer in a health and wellbeing strategy and how this is an attractive benefit/flexibility for different employer needs
• Features that ensure that staff stay fit and healthy or provide them with the best, prompt care if they need to make a claim.
• Impact on employer, employees and intermediaries

 


9. Best Individual Private Medical Insurance

This award seeks to reward the best insurer providing individual private medical insurance to employers or individuals.

How have you developed your benefits, products and services over the past 12 months?

• Features that ensure that policyholders stay fit and healthy or provide them with the best, prompt care if they need to make a claim.
• Impact on policyholders and intermediaries
• How are you engaging with industry challenges - such insurance premium tax and complementing the NHS?



10. Best Individual Critical Illness

• Have you developed your benefits, products and services over the past 12 months?
• Service and speed at point of claim
• Support for policyholders
• Claim statistics/evidence of claims philosophy

 


11. Best Individual Income Protection

• Have you developed your benefits, products and services over the past 12 months?
• Service and speed at point of claim
• Support for policyholders
• Claim statistics/evidence of claims philosophy



12. Best Individual Life Insurance

• Have you developed your benefits, products and services over the past 12 months?
• Service and speed at point of claim
• Support for policyholders
• Claim statistics/evidence of claims philosophy



13. Best International Private Medical Insurance

This award seeks to reward the best insurer providing individual private medical insurance to employers or individuals.

In your entry you may want to think about:

• Have you developed your benefits, products and services over the past 12 months?
• How this product meets the needs of expats working in different territories
• Access to prompt treatment locally or via evacuation
• Cover features, ease of claim and access to information for policyholders
• Impact on policyholders and intermediaries
• Approach to Brexit.



14. Best New Product - Innovation Award

This is open to any provider of insurance or insurance services that has released an innovative new product in the past 12 months (from June 2018 - May 2019).

You might want to think about the following in your entry:

• What are its unique features?
• What impact will it have to the UK insurance market e.g. does it solve an industry problem?
• How well has it been communicated to advisers and are they comfortable advising on the product?

 

15. Rising Star Award

Who is our industry's most promising prospect? Who is already showing the potential for greatness in their field and destined to be our next protection, life or healthcare leader? While there is no age limit for this award, the winner will be able to evidence his or her impressive career progression over the past 12 months (June 2018 - May 2019) while showing huge potential for the future.

 

16. Diversity Award

Diversity is not just a benefit to people, it is also good for business. Which insurance or third party provider has gone above and beyond to champion diversity from within its organisation?

You might want to think about the following in your entry:

• Company approach to recruitment and processes in place to increase diversity within senior management positions.
• Staff academies and training for new staff with diversity in mind.
• Support groups, awareness campaigns and mentor training schemes.
• Introduction of more flexible working practices and schemes to that cater for different types of people and their personal situations.

 

17. Insurance Person of the year

Open to the most influential industry members of the life, protection and health insurance space. Who has worked most passionately and tirelessly to drive change over the past 12 months?
You might want to think about the following in your entry:

• Campaign and lobbying work alongside charities, industry bodies and regulators to put protection and health insurance on the political and social agenda.
• Involvement with pioneering product services expansion, business development and overall leadership.
• Role as an industry-wide ambassador that is both inspirational and aspirational.