COVER Customer Care Awards 2019


The COVER Customer Care Awards returned for 2019 which took place on Friday 10 May 2019.

At the heart of every policy is a human being, so these Awards shine a light on the best examples of excellent customer service shown by providers operating within life, protection and private medical insurance, as well as associated technology firms and third-party services.

Which providers have gone the extra mile in recent times to ensure claims are paid, fast and efficient services are provided and support given to individual people and their families - often through advisers - at critical times of need?

Serving as a sister to October's industry-wide COVER Excellence Awards, which focus mainly on product development and overall quality, the Customer Care Awards provide a chance to represent the ‘unsung' heroes working across our industry. The claims handlers, underwriting teams and online services; the intermediary support and marketing individuals truly making a difference behind the scenes at insurers and service providers.

Operating as submission-based awards only this year, there were 18 categories including four brand new accolades for 2019, recognising the best mental health support (individual and group) and the best health and wellness offering for customers (individual and group).

Geared mainly towards highlighting the support providers give advisers and their clients, the Awards were open to all firms operating within life insurance, protection and PMI as well as third-party providers.

Winners were revealed at the awards ceremony on Friday 10 May at the Jumeriah Tower Carlton in London