Below are the big winners of the Customer Care Awards 2018!

  • Best Intermediary Support Team

Highly Commended: Legal & General

Winner: Aegon

  • Best Marketing Team

Highly Commended: Legal & General
Winner: Royal London

  • Best Online Service Team (Insurer)

Winner: AIG Life


  • Best Claims Management / Claims Team

Highly Commended: The Exeter
Winner: AIG Life


  • Best Underwriting Team

Highly Commended: AIG Life
Winner: British Friendly


  • Best Added Value Customer Service 

Highly Commended: Square Health
Winner: RedArc


  • Best Tech Service

Winner: CIExpert


  • Best Business Development Team

Highly Commended: April UK
Winner: Royal London


  • Best Private Medical Insurance

Winner: Bupa


  • Customer Service  ‘Above and Beyond’ 

Highly Commended: AXA - Global Healthcare
Winner: British Friendly Society


  • Best Intermediary Support Individual

Winner: Bex Newcombe, Unum


  • Outstanding Customer Care Individual

Highly Commended: Ellie Marsh, AIG Life
Winner: Jo Green, Cirencester Friendly


  • Best Protection Leader Individual

Winner: Johnny Timpson, Scottish Widows


  • Young Insurance Person of the Year

Winner: Victoria Clark, Cirencester Friendly