Programme List - COVER Protection & Health Summit 2019
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Programme

08:15-09:00

Delegate registration

With networking and refreshments

Show Description

09:00 -09:05

Chair’s welcome and opening remarks

Adam Saville, Editor, COVER

09:05 -09:30

Opening keynote address

Simon Thomas, Broadcaster, Presenter and Campaigner

09:30 -09:55

Removing barriers for customers

Show Description
Holloway Friendly

09:55 - 10:20

Is product innovation enough?

Guardian launched with a bang in August last year. It promised a proposition that challenges typical protection norms to create a best-in-class product that would grow customer confidence. As an industry, we all talk about innovation and flexibility being the key to closing the much-talked-about ‘protection gap'. Guardian delivered on both. But how has the market responded? A year on, Katya shares her views on whether the market is really designed for innovation. She describes what happened when Guardian design principles hit the reality of portal comparisons, adviser compliance requirements and normal human reactions to the ‘new'. Is it really product innovation that's needed, or do we need to look deeper at the way we work as an industry? With a year's worth of trading now under its belt, what has Guardian learned, what challenges has it faced along the way and what's next?

Katya MacLean, Chief Executive Officer (Interim), Guardian Financial Services

10:20 -10:55

Networking break

Don’t forget to Tweet! #Coversummit

10:55 -11:20

Look after your clients' overall wellbeing - not just their financial wellbeing

Advisers are no doubt well-versed in explaining the financial value of protection to their clients. But can they sell the benefits of protection policies to their clients' health and overall wellbeing? With most policies now including valuable support services at no additional cost - do advisers and their clients understand the real value these offer?

We know everyday worries about family, employment and making ends meet can make it difficult for people to cope with their day-to-day lives. Add to that the fact 1 in 2 people in the UK are expected to develop cancer at some point in their lives1, and 1 in 4 are experiencing mental health issues each year2, and you're just touching the surface of when these support services could add real value to your clients' lives.

This session will explore the wider value that customers can get from their protection policies, how they're providing more tangible benefits and why advisers should be making sure their clients know about them.

Show Description
Mark Toms, Protection Development Manager, Aegon

11:20 -11:45

Charity Partner Session: Alzheimer’s Society

Dementia is a global health crisis with far-reaching implications for society as a whole. The statistics are frightening: one in three people born in the UK this year will develop dementia in their lifetime, and the number of people living with dementia – currently 850,000 – is expected to hit two million by 2050. The economic cost of dementia is huge too. It’s not just the crippling price tag for care, estimated to be between £100,000 - £500,000 on average per person; the cost to UK employers for workers caring for relatives is a whopping £1.6 billion. In this session the Alzheimer’s Society will shine a light on the challenges posed by this brutal illness, and ask what steps the industry can take to close the gap in care and funding. We will also hear first hand from one dementia patient and her insurance experience.

Show Description
Alzheimer’s Society

11:45 – 12:10

State of the protection nation

Buying a house and starting a family are recognised as the main triggers for taking out protection by consumers and advisers, but with these traditional triggers for buying protection happening later in life, new triggers such as starting a new job or receiving a pay rise are becoming more important in the eyes of the consumer. This session will look at the different perceptions of advisers and consumers, referencing recent research, and consider the lessons for advisers.

Show Description
Vincent O'Connor, Senior Business Development Manage, Royal London

12:10 - 12:35

Cancer in the workplace

Employees diagnosed with cancer can quickly find that their world has changed beyond recognition. Their attention is understandably focused on the daunting prospect of the potential physical, emotional and financial pressures associated with cancer and it's outcomes. But businesses and senior staff also face difficulties. Unum will be discussing the findings from a recent survey they've commissioned of working men and women who have had treatment for cancer in the last five years. These results shine a light on the true state of play of cancer in the workplace today, and the steps employers can take to ensure those who want to work, can work - now and in the future.

Show Description
Claire Hallmey, Wellbeing Manager, Unum

12:35 -13:30

Networking lunch

Don’t forget to Tweet! #Coversummit

13:30-13:55

Critical illness changes

Scott Cadger from Scottish Widows considers how, since Marius Barnard devised the first protection insurance ‘Dread Disease' over 35 years ago and went on to work with us to develop our critical illness insurance, we've seen propositions, products and terms & conditions become longer and more complex.

Is this the direction we should be taking and that customers are asking for? How can we, as an industry, take an alternative view to ensure we meet core customer needs and safeguard Marius vision to create accessible and affordable critical illness cover to support our policyholders when they need it most.

Scott Cadger, Head of Protection Underwriting, Claims and Commercial Strategy, Scottish Widows

Stream 1: Health

Chair: Katie Crook-Davies, Deputy Editor, COVER

14:00 -14:35

Panel discussion: The changing face of health insurance

Health insurance is constantly evolving. Innovation in this space is making new insurance options available to employers. New technology and services such as virtual GPs are allowing for earlier diagnostics and the distribution of preventative tools through policies that are both affordable and accessible even for smaller employers and individuals. We explore how the health insurance market is adapting to the changing needs of society as the NHS struggles to cater for demand.

Show Description
Paul Nattrass, Commercial Director, Medical Solutions
14:40 -15:05

Critical Illness

Synopsis TBC

Show Description
Julie Hopkins, Director, Underwriting & Claims Strategy, Guardian Financial Services
15:05 -15:30

Networking break

Don’t forget to Tweet! #Coversummit
15:30 -15:55

TBC

Synopsis TBC

Show Description
Christine Husbands, Managing Director, RedArc
16:00 – 16.25

Mental health

How to stay well.

LV=

Stream 2: Protection

Chair: TBC

14:00 -14:35

Panel discussion: Protecting the rental market

According to a 2017/18 Government report, since 1997 mortgaged households have reduced from 42% to 30% meaning ‘generation rent' has become a huge part of the UK housing market. With 4.5 million households in the private rental sector of which over a third have dependants, this ‘new generation rent' need a better understanding of the importance of cover in helping to provide financial security. Recent innovations in the rental market are providing protection to renters, however existing products need to be looked at and tailored to this market. How will the protection industry respond to these changes and how can advisers stress the importance of financial security to ‘new generation rent'?

Show Description
Paul Yates, Product Strategy Director, iPipeline
14:40 -15:05

Underwriting evolution: Our journey to making protection accessible to all

Making protection more accessible to all customers is important to Royal London. That's why we've been carrying out research and running pilot groups in order to innovate our protection offering. Join us at this session to hear about some of the things we've learned and how we hope to reach more potential clients with chronic or long-term conditions in the future.

Craig Paterson, Underwriting and Claims Philosophy Manager, Royal London
Christina Rigby, Product Owner, Royal London
15:05 -15:30

Networking break

Don’t forget to Tweet! #Coversummit
15:30 -15:55

Changing the protection conversation

Protection is typically sold as an ‘add-on’ to mortgages, but with the protection gap currently standing at over £2trn, advisers must ensure their clients fully understand the need for adequate Lifestyle Protection Planning. In this session Mortgage and Protection Adviser Jiten Varsani will consider that language and questions advisers can use to help clients understand and access the products that best fit their needs, and the role of value-added services in the conversation.

Show Description
Jiten Varsani, Mortgage & Protection Adviser, London Money
16:00 – 16.25

Underwriting

Synopsis TBC

UnderwriteMe

Stream 3: Work

Chair: TBC

14:00 -14:35

Panel discussion: Moral Maze: the employer’s duty of care

Employers have a responsibility to protect employees’ physical and mental wellbeing, but how is this working in practice? How do current practices help (or not) more vulnerable employees? Employee wellbeing can build trust, boost productivity and improve employee engagement, but do businesses grasp the compelling business case for action? What are the moral arguments for employers to care appropriately for the workers? And with an increasingly challenged NHS where should the balance lie between government, employers and the insurance industry?

Show Description
Katharine Moxham, Spokesperson, Group Risk Development (GRiD)
14:40 -15:05

Business protection

Synopsis TBC

Show Description
Karen Leys, Protection Development Manager, Aegon
15:05 -15:30

Networking break

Don’t forget to Tweet! #Coversummit
15:30 -15:55

The importance of workplace wellbeing to employees

With employers saying that their health and wellbeing activity has led to better employee morale and engagement (44%) and lower sickness absence (31%), it may be time for the 60% of companies without a standalone wellbeing strategy to develop one. Wellbeing is a broad topic, so it's easy to see why some companies are overwhelmed at the thought of introducing or reviewing a workplace wellbeing strategy. Within this session, Unum will be discussing the importance of providing a resolute wellbeing strategy in the workplace for both the employer and employee.

Show Description
Beth Husted, Rehabilitation Proposition Manager, Unum
16:00 – 16.25

Access to Insurance

Access to appropriate travel and protection insurance for people with pre-existing health conditions and disabilities is an issue that is increasingly making consumer media headlines for all the wrong reasons. As Disability Champion for the Insurance Industry and Profession as well as Chair of the Access To Insurance Working Group Johnny Timpson and Mike Adams OBE, CEO of " We Are Purple" will update on activity ongoing to improve access to insurance plus why we should all get behind, support and advocate the DWP back #PurpleTuesday access awareness day on November 12th.

Purple Tuesday 2019 is an international call to action, focused on changing the customer experience for disabled people and those living with health conditions. It will involve organisations across the UK of all sizes and from all sectors taking decisive, practical actions to meet the access needs of customers with disabilities plus those living with and beyond life changing and/or limiting medical diagnosis.

Purple Tuesday is about creating a step change improvement in the awareness of the access needs of customers.

Participating firms and organisations will make public commitments (a minimum of one new activity or initiative) to ensure sustainable changes are made.

Johnny Timpson, Financial Protection Technical & Industry Affairs Manager, Scottish Widows
Mike Adams, CEO, Purple

Stream 4: Wellness and Prevention

Chair: Adam Saville, Editor, COVER

14:00 -14:35

Panel discussion: Brave new world: The future of underwriting

Digital records and health data collected on apps, wearable tech and voluntarily offered to health service providers offer a wealth of underwriting data to insurers. The industry is working hard to carry out research and to develop innovative tools to facilitate the underwriting journey. We explore the rise of artificial intelligence, the digitalisation of medical records and increasing access to insurance.

Show Description
UnderwriteMe
14:40 -15:05

TBC

Synopsis TBC

Show Description
Speaker
15:05 -15:30

Networking break

Don’t forget to Tweet! #Coversummit
15:30 -15:55

Prevention is better than cure: We should not have to pay a claim

As an industry we talk a lot about claims transparency and the need to publish claims statistics. In this session, Holloway Friendly aims to turn this concept on its head, exploring how income protection should be used as a vehicle to keep people happy and healthy to avoid a claim happening at all. What are the key benefits of being covered by a mutual and how can insurance be used to support lifestyles as well as protect them?

Show Description
Holloway Friendly
16:00 – 16.25

TBC

Synopsis TBC

Speaker

16:30 -16:55

TBC

Synopsis TBC

LV=

16:55-17:20

Closing keynote: The Future of Health

Dr Phil Hammond, Doctor, Journalist, Broadcaster, Campaigner and Comedian

17:20 -17:25

Chair’s closing summary and close of conference

Adam Saville, Editor, COVER


COVER Excellence Awards

Invitation only

*Please note, this programme is subject to change